Automated work order management & dispatching

Incoming maintenance work orders can be handled automatically according to urgency and customer-specific contracts and assigned to the nearest available technician with a suitable skillset using our unique Rules Engine tool. Filter functions for locations and availability help you to dispatch tasks quicker.

Scheduling & planning tools

Organize and plan your operations easily! Our scheduling feature ensures all required qualifications and technician availability are met for a job to start and complete. Tasks, service orders, and equipment bookings can be displayed in multiple ways (list, timeline, calendar, map view) and filtered by statuses and types.

Asset & equipment tracking

Collect accurate data from your equipment, maintenance locations, and other assets. Tracking Cloud® can utilize any of your existing sensors and backend systems (e.g., ERP, CRM, FSM) or we can retrofit your equipment with new state-of-the-art tracking technologies.

Automated alerts & notifications

Send automated alerts and notifications to your employees and customers when predefined conditions are met – when maintenance action is required, or an order status is changed for example. The alerts and notifications can be sent as e-mails or SMS.

Spare part management

Don’t let the lack of c-parts slow down your processes! Easily log used spare parts and follow the consumption with smart technologies. You can also automate the replenishment processes in your warehouses and in the field. Read more from our reference case with Bufab.

Automated invoicing

Send automated invoices to your customers immediately after a technician has reported on a work order. Speed up your order-to-cash cycle significantly!

Dynamic dashboards & reports

Tracking Cloud’s dynamic dashboards and reporting tools offer real-time visualization of your pivotal KPIs wherever you go and whenever you need to see them. The tools are designed to be easily modifiable and customizable to visualize data in any form or shape, from any source that is important for your business. Attach pictures, signatures, or time stamps to your reports and keep customers up to speed with automated status reports.

Mobile tools with offline functionality

Tracking Cloud® offers powerful mobile tools for your field personnel. As a progressive web application, it can be used with any mobile device and doesn’t require downloads or updates from app stores. Offline functionality enables usage even without an internet connection, when working in remote locations for example.

Fully customizable workflows & terminology

Everything in Tracking Cloud® can be configured to perfectly match your existing business processes without the need for any custom development or grass-root level coding.

Built-in integration capabilities

Tracking Cloud® provides built-in APIs for easily integrating into any of your existing IT systems and sensors. You can utilize any existing identification technologies (e.g. QR, RFID, NFC, Barcode, Data Matrix). You won’t have to do anything by yourself – we take care of all required integrations as a part of the onboarding process.

Field Service

Maximize the efficiency of your field service operations with Tracking Cloud’s smart tools. Streamline and automate tasks and connect all stakeholders, assets, and IT systems under a single platform to achieve the best possible technician efficiency, asset utilization rate, and customer service.

Plant Maintenance

Maximize the business value of your assets inside your plants and factories with Tracking Cloud’s smart tools. Monitor machines and streamline & automate maintenance tasks to achieve the best possible production & warehouse efficiency.

Your Use Case?

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