Field Service Solutions
for modern business
Bluugo's Tracking Cloud® digitalizes maintenance & field service processes in modern B2B use cases where traditional maintenance software and legacy ERPs meet their limits.
Bluugo's Tracking Cloud® digitalizes maintenance & field service processes in modern B2B use cases where traditional maintenance software and legacy ERPs meet their limits.
Tracking Cloud® is not your traditional maintenance & field service software.
It doesn't just digitize your daily tasks but enables you to connect multiple areas of your business under the same platform to create truly unique solutions that provide added value for both you and your customers.
If you are tired of doing things in the same old way with the same old tools, you have come to the right place.
Automated work order management & dispatching
Incoming maintenance work orders can be handled automatically according to urgency and customer-specific contracts and assigned to the nearest available technician with a suitable skillset using our unique Rules Engine tool. Filter functions for locations and availability help you to dispatch tasks quicker.
Scheduling & planning tools
Organize and plan your operations easily! Our scheduling feature ensures all required qualifications and technician availability are met for a job to start and complete. Tasks, service orders, and equipment bookings can be displayed in multiple ways (list, timeline, calendar, map view) and filtered by statuses and types.
Asset & equipment tracking
Collect accurate data from your equipment, maintenance locations, and other assets. Tracking Cloud® can utilize any of your existing sensors and backend systems (e.g., ERP, CRM, FSM) or we can retrofit your equipment with new state-of-the-art tracking technologies.
Automated alerts & notifications
Send automated alerts and notifications to your employees and customers when predefined conditions are met – when maintenance action is required, or an order status is changed for example. The alerts and notifications can be sent as e-mails or SMS.
Spare part management
Don’t let the lack of c-parts slow down your processes! Easily log used spare parts and follow the consumption with smart technologies. You can also automate the replenishment processes in your warehouses and in the field. Read more from our reference case with Bufab.
Automated invoicing
Send automated invoices to your customers immediately after a technician has reported on a work order. Speed up your order-to-cash cycle significantly!
Dynamic dashboards & reports
Tracking Cloud’s dynamic dashboards and reporting tools offer real-time visualization of your pivotal KPIs wherever you go and whenever you need to see them. The tools are designed to be easily modifiable and customizable to visualize data in any form or shape, from any source that is important for your business. Attach pictures, signatures, or time stamps to your reports and keep customers up to speed with automated status reports.
Mobile tools with offline functionality
Tracking Cloud® offers powerful mobile tools for your field personnel. As a progressive web application, it can be used with any mobile device and doesn’t require downloads or updates from app stores. Offline functionality enables usage even without an internet connection, when working in remote locations for example.
Fully customizable workflows & terminology
Everything in Tracking Cloud® can be configured to perfectly match your existing business processes without the need for any custom development or grass-root level coding.
Built-in integration capabilities
Tracking Cloud® provides built-in APIs for easily integrating into any of your existing IT systems and sensors. You can utilize any existing identification technologies (e.g. QR, RFID, NFC, Barcode, Data Matrix). You won’t have to do anything by yourself – we take care of all required integrations as a part of the onboarding process.
Everything in Tracking Cloud® can be easily modified to perfectly match your existing business processes – workflows, views, transactions, terminology, etc.
We call this hyperadaptability. It allows your end-users to work with familiar processes and terminology from day 1, guaranteeing a superb user experience and providing tangible results fast.
In addition to the baseline maintenance & field service tools, you can freely add features from our other solution packages to your service.
-Dominik Schweizer, FRIEDRICH VORWERK
Read more about our success stories here.
Tracking Cloud® helps you achieve tangible results in a matter of weeks.
Field Service
Maximize the efficiency of your field service operations with Tracking Cloud’s smart tools. Streamline and automate tasks and connect all stakeholders, assets, and IT systems under a single platform to achieve the best possible technician efficiency, asset utilization rate, and customer service.
Plant Maintenance
Maximize the business value of your assets inside your plants and factories with Tracking Cloud’s smart tools. Monitor machines and streamline & automate maintenance tasks to achieve the best possible production & warehouse efficiency.
Your Use Case?
Not sure if Tracking Cloud® can solve your business problems? Challenge us!
Get in touch and let's set up a discussion with our experts.
Tracking Cloud’s tried-and-true Onboarding Model guarantees the smoothest implementation you have ever seen.
Let's set up a meeting where we can discuss your business case in more detail and figure out the best way to solve your challenges.
Our experts have decades of hands-on experience in digitalizing maintenance & field service processes – they really know what works and what doesn't.
