Open Position: Customer Success Manager

Ready to shape how customers experience Bluugo’s top-tier SaaS product?

Are you a seasoned customer success professional looking for an opportunity to deepen your impact? Have you spent years in customer-facing IT roles and always thought “there has to be a smarter way”? Then look no further, this might be the role for you!

At Bluugo, we believe delivering enterprise solutions should be fast, focused, and frustration-free. Our Tracking Cloud® platform adapts 100% to the customer – not the other way around – and goes live in just 8-12 weeks with no productivity dip. This isn’t just better tech. It’s a radically different way to deliver value – especially for complex B2B operations in logistics, manufacturing, procurement, and aftermarket services.

As our customer base continues to grow, we’re looking for an additional Customer Success Manager to help bring this vision to life and ensure that every new customer gets the smooth, high-quality user experience they deserve.

What You’ll Be Doing

As a Customer Success Manager, you act as a long-term strategic partner to Bluugo’s customers throughout their journey of implementing and using Tracking Cloud®, helping them realize its full value from day one. You serve as the customer’s main point of contact to make sure their needs are met, and coordinate internally with the technical team and senior consultants to resolve any issues. Your success in this role will directly impact our customers’ ability to achieve their business goals with our product, strengthening long-term relationships and driving retention.

During new customer onboarding your responsibilities include:

• Keeping the onboarding process on schedule and within budget, aligning with invoicing milestones.
• Ensuring scope management: proactively raising issues when new customer requirements emerge, clarifying delivery commitments, and coordinating scope decisions with content owners.
• Maintaining proactive communication to ensure all stakeholders – internal and customer-side – are aligned and accountable with their responsibilities and project timelines.
• Ensuring transparency via tools like our customer portal (clear statuses, labels and communication).
• Conducting training sessions to educate key users on Tracking Cloud®’s core features and best practices, showcasing new features and supporting change management processes within the customer’s organization.
• Testing processes of the configured solution to ensure optimal implementation.
• Addressing technical or implementation challenges early, and coordinating with the technical teams and consultants to resolve them.

After the go-live:

• Guiding the customer and the internal team through clear phase transitions, especially between onboarding and post-go-live.
• Handling the “intense aftercare period”: coordinating with the technical team about resolving bugs, change management in configuration deferred from onboarding, and closing out the onboarding project.
• Leading and organizing feedback sessions, gathering customer reflections, and conducting internal team learning to improve future onboarding.

The same Customer Success Manager will continue with each customer through their entire customer journey, but each Customer Success Manager usually works with multiple customers simultaneously.

Why you might be interested in working at Bluugo:

💙 Autonomy with Impact: This role comes with real ownership and influence. Your work directly impacts the customer experience and contributes to company revenue.

💙 Diverse, Meaningful Work: No two days are the same. You’ll work with a variety of customers, industries, and use cases – giving you deep insight into different business models and customer processes. It’s a great opportunity to learn how a SaaS company runs and to grow your business acumen.

💙 Collaborative, Low-Hierarchy Culture: You’ll be part of a tight-knit team with great coworkers and direct access to the founders. We have a flat hierarchy and an open culture where your ideas are heard, and you can help shape the way we do things. There are no silos, no isolation – just real collaboration.

💙 Supportive Environment: We succeed together. You’ll join a team that supports each other and celebrates shared wins. Whether it’s a complex onboarding project or a learning opportunity, you’re never on your own.

💙 Top of the line product that is trusted by industry leaders like ABB, Fortum, SOK and Forcit. Read more about how Tracking Cloud® has impacted the business of our customers here.

You’ll likely enjoy and thrive in this role if most of the following resonate with you:

✅ You have experience in IT implementation projects in B2B operations, such as logistics, manufacturing, procurement, or aftermarket services, and see how smaller tasks fit into bigger operational processes.

✅ You take initiative, enjoy working independently, and don’t get easily thrown off by a bit of uncertainty.

✅ You’re great with people, quick to understand customer needs, and follow up in a way that builds trust. (You’re also the kind of person who’d rather just pick up the phone than write a long email!)

✅ You’re naturally organized and comfortable juggling different tasks and project timelines.

✅ You understand SaaS products, to help bridge the gap between customer feedback and product development.

✅ You speak either Finnish and English or German and English well enough to feel confident in professional settings.

✅ You enjoy working from the office and being around your team in person.

Interested?

Send your application and CV (informative LinkedIn profile is also a valid substitute) via the form below by 8.6.2025. Please note that we will start reviewing applications already during the application period, and may proceed with suitable candidates immediately.

If you have any questions regarding the role or recruitment process, please contact us via email at careers@bluugo.fi. Please note that applications via email will not be considered and any personal information sent as an email attachment will be deleted.

What happens after you send your application?

Step 1: Our Chief of Staff, Sami, will review your application and be in touch with you. Sami will be your primary contact person throughout the recruitment process.

Step 2: Intro call with Sami, focusing on understanding your professional background and interests in the big picture, and aligning our expectations for some hiring practicalities. You will also hear a brief introduction to working at Bluugo.

Step 3: In-person interview at our Helsinki office with our Head of Revenue, Laura, delving deeper into your experience and the Customer Success Manager role. You’ll also have an opportunity to meet the Bluugo team.

Step 4: Interview with our Head of Onboarding Jarkko, who is the hiring manager for this role.

Step 5: Job offer.

This recruitment is not conducted using an external partner, and no candidates will be accepted via unauthorised recruitment agencies.