Reference: Europress – Intelligent Maintenance & Field Services

End-to-end solutions for recycling and waste management with over 40 years of experience

Europress, founded in 1977 in Finland, is the leading manufacturer of waste compactors and balers in northern Europe. Europress offers its customers end-to-end solutions for recycling and waste management with over 40 years of experience. The company is a pioneer in utilizing the newest technologies, intelligent solutions, and Finnish Cleantech expertise to develop and streamline the processes of recycling and waste management. Europress currently operates in Finland, Sweden, Norway, Denmark, and Russia.

Maintenance & Field Services are an integral element in the business process of Europress. In order to provide streamlined end-to-end solutions for recycling and waste management, the processes of Maintenance & Field Service need to work seamlessly. The execution of these processes traditionally comes with many challenges, such as the difficult predictability of workloads, maintaining constant efficiency, inefficient communication and information sharing, difficult monitoring of work processes, and the absence of a clear big picture.

Solution

• An end-to-end solution for managing Europress’s maintenance & field service processes
• The solution connects all stakeholders, locations, assets, and information systems under the same platform, allowing efficient information sharing and automating of daily processes

Results

• Easy allocation and monitoring of tasks
• Cost savings with automated daily processes
• Increased efficiency of field technicians
• Easy real-time information sharing
• Improved customer engagement

A clear big picture of maintenance & field service processes with Tracking Cloud™

Tracking Cloud™ brings together all elements of Europress’s daily maintenance & field service processes and creates a single, easy-to-manage solution.

It connects the different stakeholder groups, maintenance locations, assets, and information systems under a single platform, allowing efficient information sharing, real-time visibility, and automation of daily processes.

When a customer notifies Europress of a need for maintenance action, managers can immediately see from Tracking Cloud™ which type of equipment is in question, which area’s field technicians will execute the task, and on what schedule it can be completed. Field technicians receive their tasks in real-time from Tracking Cloud™, which provides them with all the essential information such as location, the equipment in question, description of the maintenance activities, and the contact information of the customer.

Once a task is completed, field technicians enter the associated details directly into Tracking Cloud™, which automatically sends the billing information to the information systems of Europress. The solution also includes Offline Functionality, which enables usage even when there is no internet connection available. Once a connection is re-established, the information is automatically updated to Tracking Cloud™.

The clear and easy-to-manage big picture, systematic monitoring of work tasks, and efficient communicating and information sharing between all interest groups enable Europress to continuously optimize their business processes and offer their customers better, more transparent services. The transparent, high-quality service builds strong foundations for long-term customer relationships, while the optimized business processes and efficient use of resources boost the overall profitability of the business.